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FAQ

Below are answers to the most common customer questions. 
 

How do I place an order?

We've put together a step-by-step instruction to follow. Clicking  here will take you there. 
 

How much will shipping cost?

Freight cost depends on several factors. Delivery address, item weight and size, number of packages all have a part to play. If you wish to view our latest freight cost information, click here.
 

Did my order ship? What is the ETA?

If your order consisted of in-stock items only, we will dispatch it ASAP. Should one or more items be missing, you will be notified and given our best delivery time estimate. Whether we hold the order until entirely filled or send a partial delivery is your decision to make. 

If you provided an email address at time of ordering, you will receive an email with tracking details automatically. When you have placed an order in our webshop you can check the status  here. You need to login to see this page. 

Missing tracking info?  Contact us and we will be happy to retrieve it for you. 
 

The item listed on the invoice is named or described differently from what I ordered. Is that right?

Sometimes items are discontinued or superseeded. In these cases we won't always notify these changes, but go ahead and ship the order. We will of course only provide parts which functions exactly like the item order. Read more about this on our terms and conditions page. 
 

How do I pay?

There are several payment options available. Read about them here.
 

I submitted an order in the webshop but never got a confirmation email.

All webshop orders will be confirmed with an automated email acknowledgement. If you didn't receive this email you provided an incorrect address, or had your order interrupted by an online timeout.  Contact us and we'll be happy to assist you!
 

I have a product claim / core to return, what do I do?
 

Check our claim and return  information page for further information.
 

I cannot order because my browser blocks cookies. How do I change that?

If you want to place an order in our webshop your browser have to accept cookies. If you want to allow cookies, here's how you do:

Internet Explorer (text taken from Microsofts homepage):


1. Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

2. Click the Tools button, and then click Internet Options. 3. Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK

 

Blocking cookies might prevent some webpages from displaying correctly.
Mozilla Firefox, Google Chrome and Safari

Please visit this external help page from Google to get the current information about handling of cookies with Mozilla Firefox.