When placing an order in our webshop, a contract is established upon VP Autoparts ("we") confirming the order. The buyer ("you") must be of age and ordering under your own name, or present a guardian's written order approval.
Placing an order with us means you agree to our terms and conditions. When ordering in our webshop, a pruchase agreement is made when submitting the order.
We accept phone, letter and email orders in addition to webshop orders. Only web shop orders will be confirmed automatically per email.
An automated email confirmation is immediately sent out when you place an order online. This is a preliminary confirmation generated by our data base, without any kind of supervision. Freight charges will be added. The purchase agreement is finalized after we're done checking the order for discrepancies in pricing, delivery times etc. If a correction is due, we will inform you prior to shipping.
All pricing is in Swedish Krona (SEK), and include VAT unless noted differently. We reserve the right to change pricing at any time. Incorrect pricing, or other misprints, is reserved. Freight cost will be added to all orders. A 50 SEK service charge applies to orders for a total value of less than 300 SEK. Agreed customer discount is valid until further notice, although we reserve the right to terminate the existing discount agreements, if the conditions change. Special customer discounts can not be combined with other offers or special prices.
All shipping orders will be charged actual freight cost. The only way to avoid paying freight is to pick up your order at one of our facilities, assuming the items in question is an inventory item at that location. Here you will find lists with current freight prices.
Normal transit times are 1-5 business days for domestic orders and 5-10 business days for Europe. Please inquire about delivery times for shipments outside of Europe.
If we receive your order by 10.00, we 're usually dispatching it that same day as long as all items are in stock. All orders will typically be shipped within 1-4 busines days, depending on season and order pressure.
If an ordered item is out of stock, or not shipable for any other reason, we will notify you via phone or email.
If you wish to cancel an order, we must be notifed ASAP. Orders that are dispatched may not be cancelled. We don't offer compensation for delayed orders. Find more information under Froce Majeure.
6. Partial delivery
In case on of your ordered items has a significantly longer delivery time than the others we'll offer to back order it and ship what's avaiable. This is your decision though, and we will contact you to ask for your preference. Accepting a partial delivery also means accepting a slightly higher total freight cost as there will be a second shipment. We do not offer free freight on back orders.
7. Business orders
We will only reimburse damaged or lost goods if you have agreed to adding value insurance to your shipment. Lost packages without insurance will not be covered by us.
We accept the following payment methods:
* Cash On Delivery (applies only in Sweden)
* Net terms (only with established credit terms businesses)
* Debit / credit card - secure SSL transaction
A 50 SEK late payment fee is added on to over due invoices. If an invoice remains unpaid it will go to a collection company.
Card payments are processed by Nets Auriga AB, a company holding certifications for PCI as well as DSS which are the two standards for secure internet card transactions. The purchase amount will appear as pending on your bank account until order is shipped. Not until then will the transaction post to your account.
9. Product condition
Even though we do do all we can to make sure that information presented online is accurate in every aspect, there's always the odd chance of the reality being different from what's in our webshop. Details like color, shape and labelling might vary. Pictures we present should be considered illustrations for identification purposes rather than exact reflections of the current inventory. Function wise, provided parts will always take the place of the original part. Contact our customer service if you have questions regarding a superseeding.
10. COD shipments never collected
We reserve the right to charge original shipping, return shipping, and a service fee for CoD shipments that never gets colllected. You're given a 14 day period to collect your shipment from the time it arrives at your service station.
All received goods should be checked for damaged or missing items immediately upon arrival. If there is a problem, contact us right away. Have order or invoice number available at this time.
Any shipping expense related to your return will of course be fully refunded once we receive and approve your returned goods. NB! Never send items back without first having talked to our customer service. Only than we can refund your return costs.
A returned item will be credited / refunded / replaced in full if still in its original sealed packaging.
You're responible for transportation of your returns. This means that you should make sure to keep any sender's receipt or something of the like until you know we've received it.
A returned item must be complete. We reserve the right of not crediting the cost of any missing part or components. We will not accept a CoD charge on returns.
Always contact us prior to returning anything. In cases where no issues can be found with a part sent to us as a claim, we reserve the right to charge a 65 SEK service fee.
All returned items must be accompanied with our return form, as well as a copy of the original invoice. Until this is provided we will not guarantee your return being processed.
Return procedure, customers in Sweden and the EU
(different rules apply for Norwegian customers)
1. Give us a call at +46-33-206464. State invoice number and a brief explanation of the problem.
2. After a verbal agreement, print and fill out our return form.
3. Package and prepare the returning items properly, in a manner where they're not risking damage while in transit back to us. Use this return address.
4. Use the least expensive shipping method. The shipping expense is covered by you, but is of course refunded to you once your claim is approved. Keep a copy of the receipt you get when sending out your return. We will not refund any expedited return freight.
5. Once we receive your return we will investigate. Please allow 1-3 weeks for claims where we need to test applications or do other testing. Regular returns, where product functioning aren't being questioned, will be attended to within one week.
6. If approved, your account will be credited. We will refund your credit card or bank account, keep an account credit or send you a replacement.
7. We are not accepting any resposibility for expenses occuring as a result of you receiving a non-functioning part from us. We can only replace the product itself, no surrounding charges like extra hours in a shop etc.
12. Customer return rights
In regulation with Swedish Distance- and home sales laws, you're entitled to a 14-day grace regret period. This only applies if:
1. The item is not used or altered
2. The item is still in its original packaging, complete and intact.
3. A proof of purchase (invoice copy or receipt) is enclosed
4. A completed return form is enclosed
5. Return postage is paid in full
Return freight is on you. A 65 SEK service fee applies to cover expenses such as packing, unpacking, restocking the order, issuning a credit and refunding money to a bank account.
Upholstery items, paint, special orders and parts with customer damage are non-refundable.
All parts are covered by a one-year warranty. You must keep an invoice copy, which also serves as proof of purchase and warranty bill. Warranty is void if a part isn't handled correctly. We reserve the right to repair or exchange non-functioning product.
14. Force majeure
No Party shall be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of power sources.
15. Secrecy & security, personal data
When placing an order with us, you will be asked to provide personnal information like name, address, phone number and email address. When doing so, you approve us using this information in a manner which enables us to fulfill our committment to you. We also keep all information on file to offer customer serivce on an expected level.
Rest assured that you're personnal informaion won't be forwarded, spread or sold to a third party.
According to law, you're entitled to knowing how much and what personal information we have on you. If you find it to be incomplete or incorrect you're within your rights to ask for adjustments or even deletion. Contact us via email
A cookie is a text file sent from a website to your computer, where it's stored either as a temporary file (session cookies) or a small text file (text cookies). Cookies are used to store login details and cart contents while you browse our webshop.
If your browser is set not to allow cookies you won't be able to place web orders. This setting can easily be adjusted in your browser settings. To get a little info on how, click here.
We strive to keep you as a customer satisfied. In the unlikely event of a dispute, we will follow recommendations and guidelines from The National Board for Consumer Disputes.